Refund and Cancellation Policy

YouCaster is operated by Jiawei An. This policy explains how to request refunds and cancel YouCaster Pro subscriptions.

1. Purchases Through Paddle

For purchases made through Paddle, Paddle is the authorized reseller and Merchant of Record.

Refund eligibility is governed by Paddle's Refund Policy and applicable consumer protection laws. Payments are non-refundable unless required by law or a refund is available or granted under that policy.

YouCaster does not offer an additional money-back guarantee or unconditional refund period. Paddle may grant discretionary refunds; submitting a request does not guarantee approval unless you have a legal entitlement to a refund.

2. Requesting a Refund

For Paddle purchases, visit Paddle Support or email jiawee.an@gmail.com for assistance. Include your purchase email and transaction ID, if available. Do not send passwords or full payment card details.

For duplicate charges, missing Pro access, or persistent technical problems, contact us so we can investigate. Any refund is handled under Paddle's Refund Policy and applicable law. Paddle processes refunds for Paddle purchases.

3. Cancelling a Subscription

Cancel a Paddle subscription using the management link in your purchase email or through Paddle Support before your next renewal.

Cancellation stops future renewals. Unless refunded or otherwise terminated, Pro access continues until the paid period ends. Cancellation does not automatically refund previous payments or unused time, except under Paddle's Refund Policy or applicable law.

Uninstalling YouCaster does not cancel your subscription.

4. App Store and Google Play Purchases

Purchases billed through the Apple App Store or Google Play follow the respective store's refund policies and applicable law, rather than Paddle's Refund Policy.

Apple App Store: Request a refund at reportaproblem.apple.com. Cancel subscriptions through your Apple subscription settings.
Google Play: Follow Google Play's refund process. Cancel subscriptions through your Google Play subscription settings.

5. Your Rights

Nothing in this policy limits your mandatory consumer rights or any greater rights provided by the applicable Paddle Buyer Terms and Paddle Refund Policy.

6. Contact

For questions about YouCaster or assistance with your purchase, email jiawee.an@gmail.com.